Frequently Asked Questions
-DO I HAVE TO SIGN A LONG-TERM LEASE?
No. We offer month-to-month leasing.
-CAN I PAY MY BILL ONLINE?
-DO YOU HAVE CAMERAS?
Yes, our on-site cameras provide continuous surveillance and record 24/7.
-IS THE FACILITY FULLY FENCED?
Yes, our facility is fully fenced and accessed through an electronic gate.
-IS THERE AN ONSITE MANAGER DURING?
No, but our manager is local and can assist you when needed.
-WHAT ARE THE PAYMENT TERMS?
We offer AutoPay or monthly invoicing. We accept ACH payments, Mastercard®️, Visa®️, Discover®️, or American Express®️. WE DO NOT ACCEPT CASH OR CHECK.
-DO I NEED TO BRING MY OWN LOCK?
Yes, we suggest a disc lock as they are the most secure theses can be found at most hardware stores. We do not provide locks.
-WHERE DO I DROP OFF THE DISC LOCK AFTER MOVE IN?
Disc locks are to be dropped off in the drop box to the right of the office door.
-WHERE IS THE KEYPAD FOR THE GATE LOCATED?
The keypad is in the silver box on the left side of the gate. (Martinsville)
The keypad in the box on the right side of the drive. (Indianapolis)
-WHAT DO I DO IF I FORGET MY GATE CODE?
Give us a call, we are happy to help after verifying your identity.
-HOW DO I MOVE OUT?
You can move out through your online account or give us a call.
-ARE THE UNITS CLIMATE CONTROLLED?
No, none of our units are climate controlled.
-WHAT DO I DO IF I LOSE MY LOCK KEY OR COMBO?
Give us a call, we are happy help after verifying your identity. Lock cutting is a $50 charge.
-DO YOU OFFER PROTECTION FOR ITEMS STORED?
Yes, we offer very affordable protection plans to fit your needs.
-CAN I DO MAINTENANCE AND REPAIR WORK ON MY STORED VEHICLE?
No. Miles of Storage is a storage-only facility.
-PRIVACY
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