Frequently Asked Questions
-DO I HAVE TO SIGN A LONG-TERM LEASE?
No. We offer month-to-month leasing.
-CAN I PAY MY BILL ONLINE?
Yes, you can pay online using the PAY ONLINE button in the top right.
-DO YOU HAVE CAMERAS?
Yes, our on-site cameras provide continuous surveillance and record 24/7.
-IS THE FACILITY FULLY FENCED?
Yes, our facility is fully fenced and accessed through an electronic gate.
-IS THERE AN ONSITE MANAGER DURING?
No, but our manager is local and can assist you when needed.
-WHAT ARE THE PAYMENT TERMS?
We offer AutoPay or monthly invoicing. We accept ACH payments, Mastercard®️, Visa®️, Discover®️, or American Express®️. WE DO NOT ACCEPT CASH OR CHECK.
-DO I NEED TO BRING MY OWN LOCK?
Yes, we suggest a disc lock as they are the most secure theses can be found at most hardware stores. We do not provide locks.
-WHERE DO I DROP OFF THE RED DISC LOCK AFTER MOVE IN?
Red disc locks are to be dropped off in the drop box to the right of the office door.
-WHERE IS THE KEYPAD FOR THE GATE LOCATED?
The keypad is in the silver box on the left side of the gate.
-WHAT DO I DO IF I FORGET MY GATE CODE?
Give us a call, we are happy to help after verifying your identity.
-HOW DO I MOVE OUT?
You can move out through your online account or give us a call.
-ARE THE UNITS CLIMATE CONTROLLED?
No, none of our units are climate controlled.
-WHAT DO I DO IF I LOSE MY LOCK KEY OR COMBO?
Give us a call, we are happy help after verifying your identity.
-DO YOU OFFER PROTECTION FOR ITEMS STORED?
Yes, we offer very affordable protection plans to fit your needs.
-CAN I DO MAINTENANCE AND REPAIR WORK ON MY STORED VEHICLE?
No. Miles of Storage is a storage-only facility.